Sprinklr, Inc. Files 2024 Annual Report on Form 10-K

TL;DR

<b>Sprinklr, Inc. filed its 2024 10-K report detailing fiscal year revenues and financial standing.</b>

AI Summary

Sprinklr, Inc. (CXM) filed a Annual Report (10-K) with the SEC on March 29, 2024. Sprinklr, Inc. reported its fiscal year 2024 results ending January 31, 2024. The company's fiscal year 2024 revenue from License and Service was $630,000,000. Professional Services revenue for fiscal year 2024 amounted to $151,000,000. Total revenue for fiscal year 2024 reached $781,000,000. The filing covers the period from February 1, 2023, to January 31, 2024.

Why It Matters

For investors and stakeholders tracking Sprinklr, Inc., this filing contains several important signals. This 10-K filing provides a comprehensive overview of Sprinklr's financial performance and operational status for the fiscal year ending January 31, 2024, crucial for investors assessing the company's trajectory. Key financial data, including revenue breakdowns and balance sheet information, are disclosed, offering insights into the company's growth and profitability trends.

Risk Assessment

Risk Level: medium — Sprinklr, Inc. shows moderate risk based on this filing. The company's financial performance and future outlook are subject to market competition and the ability to execute its business strategy, as detailed in the risk factors section of the 10-K.

Analyst Insight

Investors should analyze the detailed financial statements and risk factors in the 10-K to understand Sprinklr's financial health and strategic positioning.

Revenue Breakdown

Key Numbers

• 630,000,000 — License and Service Revenue (Fiscal Year 2024)
• 151,000,000 — Professional Services Revenue (Fiscal Year 2024)
• 781,000,000 — Total Revenue (Fiscal Year 2024)

Key Players & Entities

• Sprinklr, Inc. (company) — Filer name
• 2024 (date) — Fiscal year
• January 31, 2024 (date) — Fiscal year end date
• February 1, 2023 (date) — Fiscal year start date
• March 29, 2024 (date) — Filing date
• CXM (ticker) — Ticker symbol

FAQ

Industry Context

Sprinklr operates in the software industry, specifically focusing on customer experience management (CXM) solutions.

Regulatory Implications

The filing is a standard 10-K annual report required by the SEC for publicly traded companies.

What Investors Should Do

1. Review the detailed revenue breakdown for License and Service vs. Professional Services.
2. Analyze the company's overall financial health and key performance indicators presented in the 10-K.
3. Assess the risk factors outlined in the filing to understand potential challenges.

Key Dates

• 2024-01-31: Fiscal Year End — End of the reporting period for the 10-K.
• 2024-03-29: Filing Date — Date the 10-K was officially filed with the SEC.

Year-Over-Year Comparison

This filing represents the annual report for the fiscal year ending January 31, 2024, providing updated financial and operational data compared to previous filings.

Key Financial Figures

• $0.00003 — stered Class A common stock, par value $0.00003 per share CXM New York Stock Exchange
• $14.04 — 31, 2023 based on the closing price of $14.04 for shares of the Registrant's Class A
• $1.0 million — iption revenue equal to or greater than $1.0 million for the trailing 12-month period. Our c

Filing Documents

• cxm-20240131.htm (10-K) — 2220KB
• exhibit1015-cxmxconsulting.htm (EX-10.15) — 65KB
• exhibit1024-scottemploymen.htm (EX-10.24) — 60KB
• exhibit1025-scottharveyoff.htm (EX-10.25) — 47KB
• exhibit211-listofsubsidiar.htm (EX-21.1) — 19KB
• cxmfy2410-kex231kpmgconsent.htm (EX-23.1) — 2KB
• afy24_exx311xsection302cer.htm (EX-31.1) — 12KB
• afy24_exx312xsection302cer.htm (EX-31.2) — 12KB
• a10-kfy24xexhibit321.htm (EX-32.1) — 7KB
• exhibit97-sprinklrxincenti.htm (EX-97) — 43KB
• cxm-20240131_g1.jpg (GRAPHIC) — 118KB
• image_0a.jpg (GRAPHIC) — 7KB
• image_0b.jpg (GRAPHIC) — 7KB
• image_0c.jpg (GRAPHIC) — 7KB
• image_1a.jpg (GRAPHIC) — 25KB
• image_1b.jpg (GRAPHIC) — 25KB
• image_1c.jpg (GRAPHIC) — 25KB
• 0001569345-24-000019.txt (&nbsp;) — 11548KB
• cxm-20240131.xsd (EX-101.SCH) — 59KB
• cxm-20240131_cal.xml (EX-101.CAL) — 110KB
• cxm-20240131_def.xml (EX-101.DEF) — 385KB
• cxm-20240131_lab.xml (EX-101.LAB) — 888KB
• cxm-20240131_pre.xml (EX-101.PRE) — 640KB
• cxm-20240131_htm.xml (XML) — 1541KB

Risk Factors

Item 1A. Risk Factors 17

Unresolved Staff Comments

Item 1B. Unresolved Staff Comments 42 Item 1C. C ybersecurity 43

Properties

Item 2. Properties 44

Legal Proceedings

Item 3. Legal Proceedings 44

Mine Safety Disclosures

Item 4. Mine Safety Disclosures 44 Part II 45

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 45

[Reserved]

Item 6. [Reserved] 46

Management's Discussion and Analysis of Financial Condition and Results of Operations

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations 47

Quantitative and Qualitative Disclosures About Market Risk

Item 7A. Quantitative and Qualitative Disclosures About Market Risk 59

Financial Statements and Supplementary Data

Item 8. Financial Statements and Supplementary Data 61

Changes in and Disagreements With Accountants on Accounting and Financial Disclosures

Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosures 99

Controls and Procedures

Item 9A. Controls and Procedures 99

Other Information

Item 9B. Other Information 100

Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections 100 Part III 101

Directors, Executive Officers and Corporate Governance

Item 10. Directors, Executive Officers and Corporate Governance 101

Executive Compensation

Item 11. Executive Compensation 101

Security Ownership of Certain Beneficial Owner and Management and Related Stockholder Matters

Item 12. Security Ownership of Certain Beneficial Owner and Management and Related Stockholder Matters 101

Certain Relationships and Related Transactions, and Director Independence

Item 13. Certain Relationships and Related Transactions, and Director Independence 102

Principal Accounting Fees and Services

Item 14. Principal Accounting Fees and Services 102 Part IV 103

Exhibit and Financial Statement Schedules

Item 15. Exhibit and Financial Statement Schedules 103

Form 10-K Summary

Item 16. Form 10-K Summary 105

Signatures

Signatures 2 SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K (this "Form 10-K") contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). All statements contained in this Form 10-K other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans and our objectives for future operations, are forward-looking statements. The words "believe," "may," "will," "potentially," "estimate," "continue," "anticipate," "intend," "could," "would," "project," "plan," "expect" and similar expressions that convey uncertainty of future events or outcomes are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to, statements concerning the following: our expectations regarding our revenue, expenses and other operating results our ability to acquire new customers and successfully engage new and existing customers our ability to achieve and maintain our profitability future investments in our business, our anticipated capital expenditures and our estimates regarding our capital requirements the costs and success of our marketing efforts and our ability to promote our brand our growth strategies for our Unified Customer Experience Management ("Unified-CXM") platform our reliance on key personnel and our ability to identify, recruit and retain skilled personnel our ability to effectively manage our growth, including any international expansion our ability to obtain, maintain, protect, defend or enforce our intellectual property or other proprietary rights and any costs associated therewith the effects of unstable market and economic conditions, including as a result of increases in inflation rates, higher interest rates, recent

Business

Item 1. Business Who We Are Sprinklr empowers the world's largest and most loved brands to make their customers happier. We do this with a new category of enterprise software – Unified Customer Experience Management ("Unified-CXM") – that enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal silos, communicate across digital channels, and leverage a complete suite of capabilities to deliver better, more customer experiences at scale – all on one unified, AI-powered platform. Overview The way the world communicates has changed, driven by a shift from traditional channels, like email and phone, to an ever-expanding universe of modern channels, like messaging, chat, text and social. Consumers' experiences today are shaped by each interaction they have with a brand, which includes physical, in-person engagements, as well as digital engagements through online customer support, websites or social media. And, given the expansive digital landscape for businesses today, brand reputation is significantly impacted by the far-reaching influence of consumers on public, digital platforms. As a result, companies must consider every touch point along the customer journey and ensure seamless and consistent customer experiences in person and online. They must communicate instantly with consumers who move fluidly across dozens of channels and resolve customer pain-points in a personalized way. For large enterprises with legacy customer relationship management ("CRM") systems, massive amounts of unstructured, real-time data that customers expect to inform their experiences are ignored and lost to a narrow set of structured, backward-looking customer information like names, addresses and birthdates. Sprinklr was founded to solve this problem: a software-as-a-service platform purpose-built to help enterprises break down information and organization silos across the customer journey, tap into unstructured digital data and utilize AI to cre

View Full Filing

View this 10-K filing on SEC EDGAR