Egain Corp Files 2024 Annual Report

TL;DR

Egain Corp's 2024 10-K is in. Check financials.

AI Summary

Egain Corp filed its 10-K for the fiscal year ending June 30, 2024, reporting on its financial performance and business operations. The company, headquartered in Sunnyvale, California, operates in the prepackaged software services sector. Key financial data and operational details are presented in this comprehensive annual filing.

Why It Matters

This filing provides investors and stakeholders with a detailed overview of Egain Corp's financial health and strategic direction for the past fiscal year, influencing investment decisions.

Risk Assessment

Risk Level: medium — As a public company filing an annual report, there are inherent risks associated with financial performance, market conditions, and regulatory compliance.

Key Numbers

• 1252 BORREGAS AVENUE — Business Address (Headquarters location)
• 6502307500 — Business Phone (Contact number for Egain Corp)
• 0630 — Fiscal Year End (End date of the reporting period)

Key Players & Entities

• Egain Corp (company) — Filer of the 10-K
• 0001066194 (company) — Central Index Key for Egain Corp
• Sunnyvale, CA (location) — Business and Mail Address City/State
• 20240630 (date) — Fiscal Year End

FAQ

Key Financial Figures

• $0.001 — ch Registered Common Stock, par value $0.001 per share EGAN The Nasdaq Stock Mar
• $1.5 — mer operations in the global economy is $1.5 trillion. They anticipate that business

Filing Documents

• egan-20240630x10k.htm (10-K) — 2557KB
• egan-20240630xex21d1.htm (EX-21.1) — 5KB
• egan-20240630xex23d1.htm (EX-23.1) — 3KB
• egan-20240630xex31d1.htm (EX-31.1) — 16KB
• egan-20240630xex31d2.htm (EX-31.2) — 15KB
• egan-20240630xex32d1.htm (EX-32.1) — 8KB
• egan-20240630xex32d2.htm (EX-32.2) — 8KB
• egan-20240630xex97d1.htm (EX-97.1) — 31KB
• egan-20240630x10k005.jpg (GRAPHIC) — 32KB
• 0001558370-24-012767.txt ( ) — 10861KB
• egan-20240630.xsd (EX-101.SCH) — 64KB
• egan-20240630_cal.xml (EX-101.CAL) — 78KB
• egan-20240630_def.xml (EX-101.DEF) — 257KB
• egan-20240630_lab.xml (EX-101.LAB) — 627KB
• egan-20240630_pre.xml (EX-101.PRE) — 470KB
• egan-20240630x10k_htm.xml (XML) — 2005KB

Forward-Looking Statements

Forward-Looking Statements 3 Summary Risk Factors 4 PART I 1.

Risk Factors

Risk Factors 14 1B. Unresolved Staff Comments 31 1C. Cybersecurity 31 2.

Legal Proceedings

Legal Proceedings 32 4. Mine Safety Disclosures 33 PART II 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 34 6. Reserved 36 7.

Management's Discussion and Analysis of Financial Condition and Results of Operations

Management's Discussion and Analysis of Financial Condition and Results of Operations 36 7A.

Quantitative and Qualitative Disclosures About Market Risk

Quantitative and Qualitative Disclosures About Market Risk 50 8.

Financial Statements and Supplementary Data

Financial Statements and Supplementary Data 51 9. Changes In and Disagreements With Accountants on Accounting and Financial Disclosure 83 9A.

Controls and Procedures

Controls and Procedures 83 9B. Other Information 84 9C. Disclosure Regarding Foreign Jurisdictions That Prevent Inspections 84 PART III 10. Directors, Executive Officers and Corporate Governance 85 11.

Executive Compensation

Executive Compensation 85 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 85 13. Certain Relationships and Related Transactions and Director Independence 85 14. Principal Accounting Fees and Services 86 PART IV 15. Exhibits and Financial Statement Schedules 87 16 . Form 10-K Summary 89

Signatures

Signatures 90 2 Table of Contents

Forward-Looking Statements

Forward-Looking Statements This report contains forward-looking statements that involve risks and uncertainties. These statements relate to future periods, future events or our future operating or financial plans or performance. Often, these statements include the words "believe," "expect," "target," "anticipate," "intend," "plan," "seek," "estimate," "potential," or words of similar meaning, or future or conditional verbs such as "will," "would," "should," "could," "might," or "may," or the negative of these terms, and other similar expressions. These forward-looking statements include statements as to: our belief that is useful to exclude certain non-cash charges and non-core operational charges from non-GAAP operating income; expected benefits of our solutions to our clients and partners; our value proposition; customer and market expectations in the market in which we operate, and our ability to meet expectations and satisfy such needs; our lengthy sales cycles and the difficulty in predicting timing of sales or delays; our expectations with respect to revenue, cost of revenue, expenses and other financial metrics; our business plans, strategies, targets, and outlook; changes in technology, including AI technology and services; our expectations related to our product development plan; competition in the markets in which we do business and our competitive advantages; our beliefs regarding our prospects for our business; changes in demand for our solutions; our expectations regarding the composition of our customers and the result of a loss of a significant customer; our reliance on strategic and third party distribution partnerships; the risk of unauthorized access to a customer's data or our data or our IT systems and cybersecurity attacks; our ability to timely adapt and comply with changing European regulatory and political environments; the effect of recent changes in U.S. tax legislation; the effect of compliance with privacy laws and re

BUSINESS

BUSINESS Overview eGain automates customer engagement with an AI knowledge hub SaaS solution. We sell to enterprises who want to better serve customers at scale by delivering trusted answers across self-service, contact centers, and field staff. True to our mantra of AX + BX + CX = DX, our AI knowledge hub orchestrates effortless Digital eXperience (DX) as it assists Agent eXperience (AX), empowers Business eXperience (BX) and assures Customer eXperience (CX). Many global brands use eGain to improve experience and reduce costs. We are headquartered in the Sunnyvale, California, United States. We also operate in the United Kingdom and India. Industry Background Introduction According to Gartner Research, a majority of contact center agents are not satisfied with their desktop tools. Our assessment, based on more than two decades of serving clients is that good contact center agents ignore most information piled on their screens across multiple windows and tabs when they are interacting with customers. They focus on the customer conversation. Meanwhile, businesses expect agents to remember and refresh growing knowhow that is needed to answer customer questions across complex, expanding product portfolios and compliance-heavy processes, and then recall relevant knowhow contextually in the moment of truth – when the customer is on the line. In addition, this is expected of an entry-level workforce that is not well-paid, routinely replaced, and globally dispersed – mainly for cost reasons. This knowledge and guidance gap for agents in the flow of their work explains Gartner Research's top technology recommendation for customer service and support leaders since 2022: invest in knowledge management tools. AI Economy Demands Modern Knowledge Management In a world selling commoditized, yet complex products to time-strapped customers, smart tools must automate the routine and augment the interesting across agent, business and customer support tasks. This need has

View Full Filing

View this 10-K filing on SEC EDGAR