Five9, Inc. Files 2023 Annual Report on Form 10-K

Ticker: FIVN · Form: 10-K · Filed: Feb 22, 2024 · CIK: 1288847

Five9, INC. 10-K Filing Summary
FieldDetail
CompanyFive9, INC. (FIVN)
Form Type10-K
Filed DateFeb 22, 2024
Risk Level
Pages15
Reading Time18 min
Key Dollar Amounts$0.001, $910.5 m, $778.8 million, $609.6 m, $81.8 m
Sentimentneutral

Sentiment: neutral

Topics: Five9, FIVN, 10-K, Annual Report, Cloud Contact Center

TL;DR

<b>Five9, Inc. has filed its 2023 Form 10-K, detailing its financial performance and business operations for the fiscal year ending December 31, 2023.</b>

AI Summary

Five9, Inc. (FIVN) filed a Annual Report (10-K) with the SEC on February 22, 2024. Five9, Inc. filed its annual report on Form 10-K for the fiscal year ended December 31, 2023. The filing covers the period from January 1, 2023, to December 31, 2023. The company's principal executive offices are located at 3001 Bishop Drive, Suite 350, San Ramon, CA 94583. The filing includes financial data for the fiscal years 2023, 2022, and 2021. The company is incorporated in Delaware.

Why It Matters

For investors and stakeholders tracking Five9, Inc., this filing contains several important signals. This 10-K filing provides a comprehensive overview of Five9's financial health, operational performance, and strategic positioning for investors and stakeholders. The detailed financial statements and risk factors within the report are crucial for understanding the company's current standing and future outlook in the cloud contact center market.

Risk Assessment

Risk Level: — Five9, Inc. shows moderate risk based on this filing. The company faces customer concentration risk, with a significant portion of its accounts receivable potentially tied to a single client, as noted for the period January 1, 2023, to December 31, 2023.

Analyst Insight

Monitor customer concentration risk and its potential impact on revenue stability.

Key Numbers

Key Players & Entities

FAQ

When did Five9, Inc. file this 10-K?

Five9, Inc. filed this Annual Report (10-K) with the SEC on February 22, 2024.

What is a 10-K filing?

A 10-K is a comprehensive annual financial report required by the SEC, covering audited financials, business operations, risk factors, and management discussion. This particular 10-K was filed by Five9, Inc. (FIVN).

Where can I read the original 10-K filing from Five9, Inc.?

You can access the original filing directly on the SEC's EDGAR system. The filing is publicly available and includes all exhibits and attachments submitted by Five9, Inc..

What are the key takeaways from Five9, Inc.'s 10-K?

Five9, Inc. filed this 10-K on February 22, 2024. Key takeaways: Five9, Inc. filed its annual report on Form 10-K for the fiscal year ended December 31, 2023.. The filing covers the period from January 1, 2023, to December 31, 2023.. The company's principal executive offices are located at 3001 Bishop Drive, Suite 350, San Ramon, CA 94583..

Is Five9, Inc. a risky investment based on this filing?

Based on this 10-K, Five9, Inc. presents a moderate-risk profile. The company faces customer concentration risk, with a significant portion of its accounts receivable potentially tied to a single client, as noted for the period January 1, 2023, to December 31, 2023.

What should investors do after reading Five9, Inc.'s 10-K?

Monitor customer concentration risk and its potential impact on revenue stability. The overall sentiment from this filing is neutral.

How does Five9, Inc. compare to its industry peers?

Five9 operates in the cloud contact center as a service (CCaaS) industry, providing software solutions for customer service operations.

Are there regulatory concerns for Five9, Inc.?

The filing is made under the Securities Exchange Act of 1934, requiring public companies to disclose material information about their business and financial condition.

Risk Factors

Industry Context

Five9 operates in the cloud contact center as a service (CCaaS) industry, providing software solutions for customer service operations.

Regulatory Implications

The filing is made under the Securities Exchange Act of 1934, requiring public companies to disclose material information about their business and financial condition.

What Investors Should Do

  1. Review the detailed financial statements for revenue, profitability, and cash flow trends.
  2. Analyze the identified risk factors, particularly customer concentration, for potential impacts.
  3. Assess management's discussion and analysis (MD&A) for strategic insights and outlook.

Key Dates

Year-Over-Year Comparison

This is the initial analysis of the 2023 10-K filing; comparative data from the previous year's filing will be detailed in subsequent analyses.

Filing Stats: 4,382 words · 18 min read · ~15 pages · Grade level 16.6 · Accepted 2024-02-21 21:55:08

Key Financial Figures

Filing Documents

Risk Factors

ITEM 1A. Risk Factors 15

Unresolved Staff Comments

ITEM 1B. Unresolved Staff Comments 48

C . Cybersecurity

ITEM 1 C . Cybersecurity 48

Properties

ITEM 2. Properties 50

Legal Proceedings

ITEM 3. Legal Proceedings 50

Mine Safety Disclosures

ITEM 4. Mine Safety Disclosures 50 PART II

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

ITEM 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 51

Selected Financial Data

ITEM 6. Selected Financial Data 52

Management's Discussion and Analysis of Financial Condition and Results of Operations

ITEM 7. Management's Discussion and Analysis of Financial Condition and Results of Operations 52 Overview 53 Key Operating and Financial Performance Metrics 54 Key Components of Our Results of Operations 56 Results of Operations For the Years Ended December 31, 202 3 and 202 2 58 Liquidity and Capital Resources 60 Contractual and Other Obligations 62 Critical Accounting Policies and Estimates 63

Quantitative and Qualitative Disclosure s About Market Risk

ITEM 7A. Quantitative and Qualitative Disclosure s About Market Risk 64

Financial Statements and Supplementary Data

ITEM 8. Financial Statements and Supplementary Data 66

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

ITEM 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 105

Controls and Procedures

ITEM 9A. Controls and Procedures 105

Other Information

ITEM 9B. Other Information 106

Disclosures Regarding Foreign Jurisdictions that Prevent Inspections

ITEM 9C. Disclosures Regarding Foreign Jurisdictions that Prevent Inspections 106 PART III

Directors, Executive Officers and Corporate Governance

ITEM 10. Directors, Executive Officers and Corporate Governance 107

Executive Compensation

ITEM 11. Executive Compensation 107

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

ITEM 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 107

Certain Relationships and Related Transactions, and Director Independence

ITEM 13. Certain Relationships and Related Transactions, and Director Independence 107

Principal Accountant Fees and Services

ITEM 14. Principal Accountant Fees and Services 107 PART IV

Exhibits and Financial Statement Schedules

ITEM 15. Exhibits and Financial Statement Schedules 108

Form 10–K Summary

ITEM 16. Form 10–K Summary 110

Signatures

Signatures 111 1 Table of Contents SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, which involve substantial risks and uncertainties. These statements reflect the current views of our senior management with respect to future events and our financial performance. These forward-looking statements include statements with respect to our business, expenses, strategies, losses, growth plans, product and client initiatives, market growth projections, and our industry, including those set forth under "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in this report. Statements that include the words "expect," "intend," "plan," "believe," "project," "forecast," "estimate," "may," "should," "anticipate" and similar statements of a future or forward-looking nature identify forward-looking statements for purposes of the federal securities laws or otherwise. Forward-looking statements address matters that involve risks and uncertainties. Accordingly, there are or will be important factors that could cause our actual results to differ materially from those indicated in these statements. These factors include the information set forth under the caption "Risk Factors" and elsewhere in this report, and include the following: adverse economic conditions, including the impact of macroeconomic deterioration, including continued inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency rates, the impact of the Russia-Ukraine conflict, the impact of the conflict in Israel, and other factors, may continue to harm our business; if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed;

Business

ITEM 1. Business Overview Five9 is a pioneer and leading provider of intelligent cloud software for contact centers. We were "born in the cloud," and since our inception, we have exclusively focused on delivering our platform in the cloud and are disrupting a significantly large market by replacing legacy on-premise contact center systems. Contact centers are vital hubs of interaction between organizations and their customers and, therefore, are essential to delivering successful customer service, sales and marketing strategies. Our mission is to empower organizations to transform their contact centers into customer engagement centers of excellence, while improving business agility and significantly lowering the cost and complexity of their contact center operations. Our purpose-built, reliable, scalable and secure Virtual Contact Center, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions. We have become an established leader in the cloud contact center market with more than 3,000 clients. We believe our ability to combine software and telephony into a single unified platform that is delivered in the cloud creates a significant advantage. We believe there are three key industry trends driving growth in the cloud contact center market. First is the rapid increase in adoption of cloud contact center software solutions as a result of several distinct factors. The increasing adoption of cloud computing, especially within customer relationship management, or CRM, is creating strong demand for integrated cloud contact center software solutions. In addition, cloud contact center software solutions now offer the functionality required by large, complex enterprise contact centers. Furthermore, we believe organizations typically refresh their on-premise contact center systems every eight to 10 years, which provides an opportunity for cloud solu

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