LivePerson Inc. Files 2023 Annual Report on Form 10-K

TL;DR

<b>LivePerson Inc. has filed its 2023 10-K report detailing financial performance and operational data.</b>

AI Summary

LIVEPERSON INC (LPSN) filed a Annual Report (10-K) with the SEC on March 4, 2024. LivePerson Inc. filed its 2023 Form 10-K on March 4, 2024. The filing covers the fiscal year ending December 31, 2023. The company's principal business is Services-Prepackaged Software (SIC 7372). The filing includes financial data for the fiscal years 2021, 2022, and 2023. Key financial statement line items such as Cost of Sales, Selling and Marketing Expense, General and Administrative Expense, and Research and Development Expense are detailed for these years.

Why It Matters

For investors and stakeholders tracking LIVEPERSON INC, this filing contains several important signals. This 10-K filing provides investors with a comprehensive overview of LivePerson's financial health and strategic direction for the fiscal year 2023. The detailed financial statements and disclosures are crucial for understanding the company's performance trends, profitability, and operational expenses over the past three fiscal years.

Risk Assessment

Risk Level: medium — LIVEPERSON INC shows moderate risk based on this filing. The filing is a standard 10-K, which is a routine annual report, but the specific financial performance and future outlook detailed within it will determine the actual risk level for investors.

Analyst Insight

Review the detailed financial statements and management's discussion and analysis within the 10-K to assess LivePerson's financial performance and future prospects.

Key Numbers

• 2023-12-31 — Fiscal Year End (Reporting period)
• 2024-03-04 — Filing Date (Date of submission)
• 2023 — Fiscal Year (Primary year covered by the report)
• 2022 — Prior Fiscal Year (Comparative year)
• 2021 — Prior Fiscal Year (Comparative year)

Key Players & Entities

• LIVEPERSON INC (company) — Filer name
• 20231231 (date) — Fiscal year end
• 20240304 (date) — Filing date
• 7372 (industry_code) — Standard Industrial Classification
• DE (state) — State of incorporation
• 10018 (zip_code) — Business address zip
• 2126094200 (phone_number) — Business phone

FAQ

Industry Context

LivePerson Inc. operates in the software services industry, specifically focusing on prepackaged software solutions.

Regulatory Implications

The filing is a standard Form 10-K, a mandatory annual report required by the Securities and Exchange Commission (SEC) for publicly traded companies in the United States.

What Investors Should Do

1. Analyze the revenue trends and growth rates for the past three fiscal years.
2. Examine the breakdown of operating expenses (Cost of Sales, Selling & Marketing, G&A, R&D) to understand cost management.
3. Review any disclosures related to debt, equity, cash, and overall assets and liabilities.

Key Dates

• 2023-12-31: Fiscal Year End — End of the reporting period for the 10-K.
• 2024-03-04: Filing Date — Date LivePerson Inc. submitted its 10-K filing.

Year-Over-Year Comparison

This is the initial filing analyzed, so no comparison to a previous filing is available.

Key Financial Figures

• $0.001 — ich registered Common Stock, par value $0.001 per share LPSN The Nasdaq Stock Market

Filing Documents

• lpsn-20231231.htm (10-K) — 2291KB
• q42023ex1026-ceoemployment.htm (EX-10.26) — 199KB
• q42023ex211-subsidiariesof.htm (EX-21.1) — 2KB
• q42023ex231-consentofindep.htm (EX-23.1) — 3KB
• q42023ex311-ceocertificati.htm (EX-31.1) — 11KB
• q42023ex312-cfocertificati.htm (EX-31.2) — 11KB
• q42023ex321-ceocertificati.htm (EX-32.1) — 6KB
• q42023ex322-cfocertificati.htm (EX-32.2) — 6KB
• q42023ex971-lpsnclawbackpo.htm (EX-97.1) — 41KB
• image_0.jpg (GRAPHIC) — 3KB
• lpsn-20231231_g1.gif (GRAPHIC) — 29KB
• 0001102993-24-000037.txt (&nbsp;) — 12713KB
• lpsn-20231231.xsd (EX-101.SCH) — 79KB
• lpsn-20231231_cal.xml (EX-101.CAL) — 129KB
• lpsn-20231231_def.xml (EX-101.DEF) — 432KB
• lpsn-20231231_lab.xml (EX-101.LAB) — 1115KB
• lpsn-20231231_pre.xml (EX-101.PRE) — 739KB
• lpsn-20231231_htm.xml (XML) — 1849KB

Risk Factors

Item 1A. Risk Factors 8

Unresolved Staff Comments

Item 1B. Unresolved Staff Comments 39

Cybersecurity

Item 1C. Cybersecurity 39

Properties

Item 2. Properties 41

Legal Proceedings

Item 3. Legal Proceedings 41

Mine Safety Disclosures

Item 4. Mine Safety Disclosures 41 PART II

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 42

[ Reserv ed ]

Item 6. [ Reserv ed ] 43

Management's Discussion and Analysis of Financial Condition and Results of Operations

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations 43

Quantitative and Qualitative Disclosures About Market Risk

Item 7A. Quantitative and Qualitative Disclosures About Market Risk 52

Financial Statements and Supplementary Data

Item 8. Financial Statements and Supplementary Data 54

Changes in and Disagreements W ith Accountants on Accounting and Financial Disclosure

Item 9. Changes in and Disagreements W ith Accountants on Accounting and Financial Disclosure 98

Controls and Procedures

Item 9A. Controls and Procedures 98

Other Information

Item 9B. Other Information 101

Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections 101 PART III

Directors, Executive Officers and Corporate Governance

Item 10. Directors, Executive Officers and Corporate Governance 101

Executive Compensation

Item 11. Executive Compensation 101

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 101

Certain Relationships and Related Transactions, and Director Independence

Item 13. Certain Relationships and Related Transactions, and Director Independence 101

Principal Accountant Fees and Services

Item 14. Principal Accountant Fees and Services 101 PART IV

Exhibits and Financial Statement Schedules

Item 15. Exhibits and Financial Statement Schedules 102

Form 10-K Summary

Item 16. Form 10-K Summary 102

FORWARD-LOOKING STATEMENTS

FORWARD-LOOKING STATEMENTS

Business

Item 1. Business Overview LivePerson, Inc. ("LivePerson", the "Company", "we", "our" or "us") is the enterprise leader in digital customer conversation. Over the past decades, consumers have made digital conversations a primary way to communicate with others. Since 1998, we have enabled meaningful connections between consumers and our customers through our platform and currently power more than one billion connections and conversations each month. These digital and artificial intelligence ("AI")-powered conversations decrease costs and increase revenue for our brands, resulting in more convenient, personalized and content-rich journeys across the entire consumer lifecycle, and across consumer channels. AI has accelerated our capability to leverage prior conversations and our customers' existing investments in Generative AI and Large Language Models ("LLMs") to enhance the consumer experience and to improve results for our customers by empowering them to leverage the latest developments in AI and LLMs, in a safe and secure environment. The Conversational Cloud, the Company's enterprise-class digital customer conversation platform, is trusted by the world's top brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, increase agent productivity, and deliver more personalized, AI-empowered customer experiences. The Conversational Cloud powers conversations across each of a brand's primary digital channels, including mobile apps, mobile and desktop web browsers, short messaging service ("SMS"), social media and third-party consumer messaging platforms. Brands can also use the Conversational Cloud to message consumers when they dial a 1-800 number instead of forcing them to navigate interactive voice response systems and wait on hold. Similarly, the Conversational Cloud can embed messaging conversations directly into web advertisements, rather than redirect consumers to static website landing

View Full Filing

View this 10-K filing on SEC EDGAR